Frequently Asked Questions

How does the integration of Tucent work? Do I need to install software in order to use Tucent? Will my website become confusing with too many annotations? How can I adjust the appearance of Tucent? How can I approve specific areas of my website for annotations? Who is responsible for removing offending postings? What possibilities do I have to monitor my forum? What's the difference between moderator and administrator? The Internet Explorer doesn't load my website anymore: "Action aborted" - what can I do? How do I prevent flash content from overlapping the Tucent window?

How does the integration of Tucent work?

By placing a single line of code into every HTML document/template of your website where Tucent should be available.

Do I need to install software in order to use Tucent?

No. All Tucent needs is an arbitrary internet browser which is capable of JavaScript like f.e. Internet Explorer, Firefox, Safari, Google Chrome,... You don't need a browser extension or plug-in to use Tucent. Just try it on our demo site.

Will my website become confusing with too many annotations?

Nope. Only the 8 'hottest' annoatations are shown. Via the amax prameter you can choose a value between 1 and 50. Older annotations are available by clicking the Tucent button and navigating to the specific thread - they can become hot again, if a new message is posted in the thread.

How can I adjust the appearance of Tucent?

You can specify your own branding in the settings of the forum. More information can be found in the documentation.

How can I approve specific areas of my website for annotations?

By passing the parameter "approve=1" to the script tag annotations are allowed within approved areas of your website only. You approve a specific part of your document by giving the outmost element the attribute class="tucent".

Who is responsible for removing offending postings?

The owner of forum is responsible to ensure that postings or annotations with offending content become removed as fast as possible. Tucent offers established functionality in order for the owner of the forum to get notified about problematic contributions.

What possibilities do I have to monitor my forum?

The visitors of the website have the possibility to easily report offending posts to the forum moderators. They get notified via email and can censor or remove the offending contribution. Furthermore an overview over all threads in a forum can be found in the forum dashboard.

What's the difference between moderator and administrator?

The administrator (admin) of a forum is the one who created the forum. He has the right to do anything he likes within his forum: he can change the forum settings, move or delete annotations and change or delete postings.
The moderators of a forum have the same rights to manipulate annotations and positings as the admin, but are not allowed to change the forum settings. The moderators are the ones to get notified when a user of the forum sends an abuse report.
When creating a new forum the admin is automatically set as a moderator also. In the forum settings more moderators can be added and unnecessary ones can be removed.

The Internet Explorer doesn't load my website anymore: "Action aborted" - what can I do?

It's a bug of the Internet Explorer. To resolve the problem the Tucent script tag needs the additional attribute defer="defer". The script generator on the dashboard adds this instruction automatically.

How do I prevent flash content from overlapping the Tucent window?

Adobe has documented this problem hier. The solution is to set the parameter wmode="opaque".